Find-A-Human -- IVR Phone S... - Approved* In a world of increasing mechanisation of labor, computer-phone systems (especially the ones that function on voice recognition alone) are extraordinarily annoying. More often than not, frustrated customers end up yelling "get me a human, you stupid thing!" only to get "i did not understand your request, did you mean .... ". Maybe there is a reason for stalling customers, by making them go through automated menus to get to speak to a human representative, but our voice recognition software is just not good enough to do things without causing frustration quite yet. Imagine a friend of mine who happens to be an Australian living in London. Her accent, understandibly, is rather far from "American". None of the voice recognition systems were able to understand a word she said, much to her frustration. Menu systems that require navigation via numbers are also not much simpler, requireing constant attention while the system slowly reads off menu items. If you didn't pay attention - you are lost. You may, however, get utterly lost even if you did.
So... this website, forwarded by a friend, does something ingenious - provides a set of shortcuts for getting "to a human" in many customer service IVR phone systems. Yay!
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